917bet Privacy Policy

1. Introduction and Policy Overview

917bet ("we", "us", or "the platform") is committed to providing a safe and trustworthy online casino and betting experience for players in Bangladesh. When you create an account on the 917bet platform, use our services, or visit our website, certain personal information is collected.

The purpose of this privacy policy is to fully inform you about what types of information we collect, why we collect it, how that information is used, and what steps we take to protect your information. This policy applies to all services, products, and platforms of 917bet.

By using our platform, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. For any questions, you may contact our support team.

2. What Information We Collect

917bet collects various types of information for different purposes. The types of information collected are described in detail below:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (for KYC verification)
• Email address
• Mobile number
• Address (including district and division)

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Payment method information (bKash, Nagad, Rocket, bank transfer)
• Betting history and gaming activity
• Records of bonus and promotional benefit claims

2.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Which pages you visited on the website and how long you stayed
• Cookie and session data
• Referral source (where you came from before visiting our site)

3. Purpose and Use of Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, and provide you with the best gaming experience. This information is essential to ensuring uninterrupted service on the 917bet platform.

3.2 Identity Verification (KYC) and Security

To prevent fraud, money laundering, and other illegal activities, we conduct identity verification under the KYC (Know Your Customer) process. This helps keep our platform secure and protects the interests of all users.

3.3 Customer Support

Our 24/7 Bengali support team uses your information to resolve any issues or complaints quickly and effectively. This enables us to provide you with personalised assistance.

3.4 Ensuring Responsible Gaming

We monitor your gaming activity to identify problematic gambling behaviour and provide support when needed. Responsible gaming is one of our top priorities.

3.5 Technical Development and Analytics

Anonymised data is used to analyse the performance of our website and app and improve service quality. No personal identity is revealed through this analysis.

4. Information Sharing and Disclosure

917bet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected third-party service providers for payment processing (including bKash, Nagad, Rocket), identity verification, and technical support. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Required information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities to assist in investigating fraud, cybercrime, or related illegal activities.

4.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred to new ownership. In such cases, we will notify affected users in advance.

5. Information Security Measures

917bet adopts industry-standard technical and administrative measures to protect your personal information. Our security measures include:

• SSL Encryption — end-to-end encryption is used during all data transfers
• Password hashing — no password is stored in plain text; strong cryptographic hashes are used
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Restricted internal access — only authorised personnel can access the relevant information
• Regular server backups and data recovery plans

While we maintain the highest security standards, it is not possible to guarantee that any transmission of information over the internet is completely secure. You are therefore advised to keep your account password confidential and to always log out after using an unfamiliar device.

6. Cookie Policy

The 917bet website uses cookies. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. Without them, login, payment, and game loading will not work properly. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies help remember your preferences (language, theme, etc.) so that you have a personalised experience each time you visit the site.

6.3 Analytical Cookies

We use anonymised analytical cookies to improve our service quality. This helps us understand how users are using the site.

You can manage cookies from your browser settings. However, disabling cookies may cause some services to not function properly.

7. Data Retention Period

917bet retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• For active accounts: all information is retained while the account remains active.
• After account closure: financial transaction records are retained for a specified period in accordance with legal obligations (generally 5-7 years).
• Marketing communications: marketing communications are stopped immediately upon withdrawal of consent.
• Technical logs: retained for a limited period for security purposes.

Once the retention period expires, your information is securely deleted or anonymised.

8. Your Rights

As a user of the 917bet platform, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to find out what information we hold about you. Much of this information can also be viewed directly from your account settings.

8.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. Some information can be updated directly from your account profile.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other specific purposes, and you may withdraw your consent.

To exercise these rights, contact our support team via live chat or email.

9. Protection of Minors' Information

917bet is for users aged 21 and above only. We do not collect personal information from any minor. Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately.

10. International Data Transfer

917bet's servers and service provider partners may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfer is conducted in accordance with appropriate security standards.

For data transfers, we follow contractual safeguards and applicable international standards to ensure your information receives the same level of protection everywhere.

11. Policy Changes and Updates

917bet may update this privacy policy from time to time. If any significant changes are made, we will notify you via email or through a clear notice on the platform.

The revised policy will take effect from the date of publication. Continued use of the platform after any changes will be taken to mean that you agree to the updated policy. We therefore encourage you to review this page regularly.

The Bengali version of this privacy policy shall be considered final in matters of interpretation and application.